Service Workflows
Automate drop-off, repair, and pickup. Self-service options that save staff time.
Why You Need This
Device service involves multiple handoffs: students drop off broken devices, technicians diagnose and repair, and students pick up fixed devices. Each handoff is an opportunity for delays, miscommunication, or lost devices. Service Workflows automate these transitions.
Self-service drop-off lets students check in their devices at a kiosk. They scan their ID, describe the problem, and receive a claim ticket. The device enters the repair queue automatically with all relevant information attached. No waiting in line, no manual paperwork for staff.
When repairs complete, automated notifications tell students their device is ready. Pickup verification ensures devices go to the right student. The entire process is documented with timestamps, creating accountability and reducing disputes about when devices were returned.
- ✓ Self-service drop-off — Students check in devices without staff assistance using kiosk mode
- ✓ Automated notifications — Students receive alerts when repairs are complete and devices are ready
- ✓ Verified pickup — Confirm identity before releasing devices to prevent wrong-student handoffs
- ✓ Complete documentation — Every handoff is timestamped and logged for accountability
- ✓ Loaner management — Automatically assign loaner devices during repairs and track returns
Common Use Cases
Morning Drop-Off Rush
Before school, students line up to drop off broken devices. With self-service kiosks, they check in devices in under a minute each. Staff handles only exceptions, not routine check-ins. The morning rush clears in 15 minutes instead of an hour.
Loaner Device Management
When a student drops off their device for repair, the system automatically prompts for loaner assignment. The loaner is tracked separately, and when the repair completes, the system reminds the student to return the loaner when picking up their repaired device.
End-of-Year Collection
During device collection week, students return devices at multiple collection points. Each check-in is logged with device condition notes. Devices needing repair enter the queue immediately while good devices go to summer storage inventory.
Frequently Asked Questions
What hardware do I need for self-service kiosks?
Any device with a web browser works as a kiosk—a spare Chromebook, an iPad, or a dedicated touchscreen. For student ID scanning, a USB barcode scanner can speed up the process.
Can students drop off devices after hours?
With a secure drop box and the kiosk workflow, students can check in devices outside of tech office hours. The device is logged in the system even if staff isn't present to receive it.
How do loaner devices work with the workflow?
When a student's device enters repair, you can assign a loaner from your loaner pool. The system tracks both devices separately and reminds the student to return the loaner when their device is ready.
Can parents pick up devices for students?
Yes, you can configure authorized pickups. Parents can be added to a student's authorized pickup list, and their identity is verified at pickup just like the student's would be.
Ready to automate your service operations?
Service Workflows is included in the Professional plan.