Repair Queue
Track every repair from intake to completion. Never lose track of a device in the repair process.
Why You Need This
Device repairs are a fact of life in K-12 technology. Screens crack, keyboards fail, and charging ports wear out. Managing repairs across hundreds or thousands of devices requires a system that keeps every repair visible and on track.
The Repair Queue tracks each device through the entire repair process. From initial intake to diagnosis, parts ordering, repair completion, and return to the student—every step is documented. Technicians know exactly which devices need attention, what parts are on order, and what's ready for pickup.
Integration with Inventory Management means parts availability is checked automatically. When a screen replacement is needed, the system shows if you have the right part in stock or need to order. Repair history is preserved on each device, building a complete service record that informs future repair-vs-replace decisions.
- ✓ Complete visibility — See every device in repair at a glance with status, technician, and wait time
- ✓ Stage tracking — Devices progress through customizable stages: intake, diagnosis, awaiting parts, in repair, ready
- ✓ Parts integration — Automatically check inventory when adding repair tasks; track parts used on each repair
- ✓ Repair history — Build a complete service record for each device to inform lifecycle decisions
- ✓ Technician workload — Balance assignments across your team and track individual productivity
Common Use Cases
Screen Replacement Workflow
A cracked screen comes in. The technician creates a repair ticket, the system checks if the correct LCD panel is in stock, and the repair moves to "in progress." When complete, the student is notified their device is ready for pickup.
Batch Processing
During summer, technicians work through accumulated repairs. The queue shows all pending repairs sorted by priority, letting the team tackle similar repairs together efficiently—all keyboards in one batch, all screens in another.
Warranty vs. In-House Decision
A device needs a motherboard replacement. The repair queue shows the device is still under manufacturer warranty. The technician marks it for RMA instead of in-house repair, and the system tracks it through the warranty process.
Frequently Asked Questions
Can students check the status of their repair?
Yes, students can log in to see the current status of their device repair. They receive notifications when the repair progresses to new stages and when it's ready for pickup.
How do I track warranty repairs?
Warranty repairs have their own status track. You can record RMA numbers, shipping information, and expected return dates. The system reminds you to follow up on repairs that exceed expected timeframes.
Can I set repair priorities?
Yes, repairs can be prioritized as urgent, high, normal, or low. Urgent repairs (like a student's only device during exam week) surface at the top of the queue automatically.
What reports are available for repairs?
The Repair Queue provides reports on average repair time, common failure types, parts usage, technician productivity, and repair costs. Use these metrics to optimize your repair operations and budget for parts.
Ready to organize your repair operations?
Repair Queue is included in the Professional plan.